Customer Service

At Stanley Hunt Jewellers we aim to provide the highest standard of customer service, both online and in-store. Please find below details of our policies, information on ordering and other vital information.

Shipping & Delivery

Working days are Monday to Sunday, including bank holidays. Orders placed on a Sunday may be processed the next working day.

Free delivery within the United Kingdom, International shipping subject to £5.00 delivery fee

We always try our best to meet the delivery expectations above. There may be times when we are unable to meet the timescales. During bank holidays there will be no delivery or collections. NOTE Orders received after 4pm are considered to be received on the next working day by us.

Always quote the full address of where you’ll be present at during daytime hours when ordering, as signing for deliveries might be required.

We do not hold ourselves responsible for any lose of items, damage or delay through severe weather, strike actions, terrorism or natural disasters.

Returns & Replacements

30 days from the date of dispatch is allowance to return an item for an exchange or refund. Please note you have 14 days allowance for exchange or return items that are discounted or part of a sale.

Returned products will only be accepted for exchange or returned if the item is returned unworn, undamaged and in new condition.

Payment, Pricing & Promotions

All prices across our website are in pounds sterling and include V.A.T within the price. Delivery charges will apply according to the delivery option chosen upon purchase, such information is displayed clearly during check out.

Prices published in printed publications, news outlets and outdoor displays are correct at the time but may alter. We reserve the right to amend prices without prior notice. Prices of products may change from time-to-time, if there is a price alteration or withdrawal of a prior offer or sale during the process of your order we will contact you as soon as possible to reconfirm or cancel your order.

Promotions across our website and in-store work injunction with brands and in doing so share terms and conditions across businesses. Any promotion artwork pieces, displays, publications may display incorrect prices after the date of a promotion. All promotional events will have information displayed clearly in public domain.

Our Price Promise

We are committed to offering the best range of watches to our customers at the very best price.  Our promise to you is that if you find the same product on offer at a lower price at one of our competitors, then we will price match that product specifically at the time of purchase .

If you find an identical product at a lower price at one of our UK based competitors, we will match that price, in order for us to verify the price, simply provide details of the product, where the product is being advertised at a lower price and the price at which it is being offered for sale. The more information you can provide, the easier it will be for us to verify your price challenge and get you the best price possible!


  • The product in question must be new, identical in style, specification, size and colour, and offered on the same terms.
  • Our Price Promise can be claimed against any competitor in the mainland UK, including UK websites but excluding factory outlets, membership clubs, duty free shops, home shopping channels, auction sites, market stalls, private sales and liquidation (or any other "closing down" or insolvency) sales.
  • The competitor store or website must have the product in stock and available for immediate purchase or delivery.
  • We must also have the product in question in stock.
  • Gift vouchers are exempt.
  • Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
  • We must be able to verify the lower price being offered by the competitor to our satisfaction.
  • The price being matched must include all taxes (including VAT), postage and packing charges as applicable.
  • All Price Match transactions are carried out at the discretion of Stanley Hunt Jewellers.
  • We reserve the right to withdraw this Price Match at any time.